Fees must be paid on registration

Fees must be paid within 14 days of registration for a course or it may be cancelled. An enrolled participant will be notified prior to this occurring.

Registration made within 14 days of the first attendance day will only be accepted with payment.

Payment can be made via electronic funds transfer, credit card or bank draft.

Where materials (i.e. textbooks and coursebooks) are issued as part of program preparation this will not occur unless the fees have been paid.

Cancellations, Refund Policy, Transfers to Alternate Programs

Notifications of cancellations, refunds and requests for transfers must be made in writing to info@addo.net.au.

More than 10 working days from program commencement

In the event of a cancellation ADDO will refund the fees paid in full if ADDO is advised in writing of a cancellation more than 10 working days prior to the program commencement date.

10 working days or less from program commencement

In the event of notification of a cancellation 10 working days or less before the program commencement date fees paid will not be refunded or allocated to another program. ADDO cannot accept responsibility for changes to work commitments or personal circumstances within this 10 working day period.


Requests for transfers to alternate programs can be arranged if ADDO is advised in writing to info@addo.net.au more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where ADDO has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

Non Attendance (No Show)

If a participant fails to attend a program, program fees will not be refunded or allocated to another program.


Requests for substitutions are to be made in writing to info@addo.net.au and can be made at any time up to 2 working days before the program commencement date.

Goods and Services Tax (GST)

Advertised prices are GST inclusive. The portion of the program or qualification fee attributable to the education component is GST free, however in accordance with GST legislation ADDO is required to charge GST on the portion of the program that relates to catering. Tax invoices that comply with GST legislation will be issued for all enrolments. The amount of GST will be separately identified on all tax invoices.


ADDO reserves the right to cancel, postpone or re-schedule programs due to low enrolments or unforeseen circumstances. Where a fee refund is due to a participant such refund will be processed within 30 days.

The information provided by ADDP is correct at the time of publication but may be subject to change. ADDO reserves the right to change program fees, dates, content, speakers or method of presentation at its discretion.

ADDO reserves the right to video and/or audio record learning sessions for quality assurance purposes and to support participants.

Special Circumstances

ADDO will review its refund policy in cases of special circumstances.

Special circumstances include:

Medical circumstances: where a participants’ medical condition has changed to such an extent that he or she is unable attend, or

Family/Personal circumstances: death or severe medical problems within a family, or unforeseen family financial difficulties, so that it is unreasonable to expect a participant to attend.

Evidence sufficient for a claim of special circumstances shall include (but is not limited to) the following:

In respect to medical circumstances, the provision of a medical certificate from a medical practitioner

In respect to family/personal circumstances, a statutory declaration witnessed by a Justice of the Peace, and where family medical problems are cited, a copy of a medical certificate from a medical practitioner

ADDO will be satisfied that a participant’s circumstances are beyond the participant’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the student is not responsible. The situation must be unusual, uncommon or abnormal.

Each review will be examined and determined on its merits by considering a participants claim together with independent supporting documentation substantiating the claim.